Student Grievance Policy

STUDENT GRIEVANCE PROCEDURE

All grade disputes must be made within two weeks of the grade posting date. The student disputing the grade shall initially discuss the issue with the instructor. If the dispute is not resolved through dialogue between the instructor and the student, the student may contact the School Director for assistance. A student who has a complaint that is not grade-related shall submit the grievance, in writing, to the Administration.  The School Director shall review the case and determine the appropriate decision to be taken. This decision shall be made within seven days, upon receipt by the Administration of the student’s written complaint.

When such differences arise, usually a miscommunication or misunderstanding is a major contributing factor.  For this reason, we urge both students and staff to communicate any problems that arise directly to the individual(s) involved.  If the problem cannot be resolved in this manner, the School Director should be contacted.

  • School Director will serve as an impartial representative of the institution but not be directly involved in the area of the complaint and no adverse action will be taken against the complainant for registering the complaint.

Normally, the informal procedure of “discussing” the difference(s) will resolve the problem.   In addition to complaints previously stated and appeals of an academic nature a student has a right to complain to the institution.  If a student wishes to file a written complaint, they may do so. All written complaints will be resolved within 10 days and will be sent to the student in writing.  

If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the:

New Mexico Higher Education Department

Private Postsecondary Schools Division

2044 Galisteo Street, Suite 4

Santa Fe, NM 87505

The institution shall maintain adequate records of all complaints and their resolutions for a period of not less than three years.

The institution forbids any type of sexual harassment by its employees or students towards other employees, job applicants, students or prospective students. Any student who feels they have been discriminated against must file a complaint with the School Director.